Error 924 in the Google Play Store: how to fix it

In rare cases, error 924 may prevent apps from downloading or updating from the Google Play Store. We'll show you how to fix it.

Error 924 - Remove Play Store updates

The first thing to do is to remove all updates to the Google Play Store from your device and check if this clears the error:

1. Open the "Settings" of your smartphone or tablet.
2. Scroll down to "Applications" or "Apps" and open it.
3. Look for the entry "Google Play Store". Tap it.
4. Touch the "Uninstall updates" button. Then start the download from the Play Store again.

Error 924 - Clear data and cache of Play Store and Download Manager

If the error could not be resolved in this way, next delete the app data and the cache of the Google Play Store and the Download Manager:

1. Open the "Settings" of your smartphone again.
2. Select "Applications" or "Apps".
3. Touch the "Google Play Store" entry.
4. Tap the "Force exit", "Clear cache" and "Clear data" buttons one after the other.
5. Return to the list of installed apps and select the "Download Manager". Again, delete the cache and data as in point 4. Then open the Play Store and start the download.

Error 924 - further solutions

If you follow these tips, error 924 should be gone and downloading and updating apps should work again without any problems. Otherwise you can try the following solutions:

• Make sure there is enough free space on your smartphone.
• It can also help if you turn your smartphone off completely for a moment.
• Owners of a Sony Xperia smartphone can deactivate Stamina Mode in the energy settings and try whether the error disappears.
• Install all available updates for your Android device.

Android 5.1.1 was used for this practical tip. As a last resort, you can reset your smartphone or tablet to the factory settings. You can find out exactly how in our next practical tip. Before doing so, make absolutely sure that you have backed up all important data.