Sky Snap error - what to do?

If an error appears with Sky Snap, there can be several reasons. We'll show you how to solve the problem.

Sky Snap - Sky down?

• Before you bother to troubleshoot a potential mistake, you should examine Sky Snap for possible malfunctions.
• On the website "AlleSt Stör.de" you will find current error messages about Sky. If there are hundreds of reports, you can expect a far-reaching problem.

Solve Sky Snap errors

If the problem is not with the TV provider, you can fix the errors yourself:

• If you are using Sky Snap on your computer, there may be a problem in the browser. Therefore delete the cookies and the cache. You can find instructions in this practical tip.
• A Sky app is also available on many Smart TVs. If you have downloaded this, you must also update the firmware on some devices. You will find corresponding instructions in the respective device description.
• Use Sky Snap on your Android smartphone, delete the streaming app and then download the current version of "Snap by Sky".
• If the problem is with your Internet connection, disconnect your router from the power for a few seconds and then reconnect it.
• If the problem still cannot be resolved the next day, you should contact Sky customer service.