Error: Windows 10 cannot be shut down - this may be the result

To switch off your PC with Windows 10, you have to shut it down. In this practical tip, you can find out what error it can be if this is not possible.

Shut down Windows 10: Quick start function causes errors

One reason that Windows 10 cannot be shut down is related to the quick start function. This leads to problems for some users. To deactivate the function, follow this quick guide or take a look at our instructions below step by step.

1. Open the Windows power options.
2. Then click "Choose what to do when you press the power button."
3. Then select "Some settings are currently unavailable".
4. Finally remove the checkmark at "Activate quick start (recommended)".

1. Open energy options

Open the search with [Windows] + [S] and enter "Power options".

2. Adjust the power switch

A window appears in which you click on "Select what should happen when you press the power button" on the left.

3. Release settings

Then select "Some settings are currently not available" above.

4. Deactivate quick start

Finally, you have to uncheck "Activate quick start (recommended)" below and apply the change by clicking on "Save changes".

Windows 10 won't shutdown: Intel driver error

If you're using an Intel processor, another reason why Windows 10 won't shutdown can be a faulty Intel driver. To fix the problem:

1. The error is often due to the "Driver for Intel Management Engine Interface (MEI) Version 11".
2. To fix the problem, you must first download the "Intel Management Engine Interface (MEI) Driver" version 9 from the Intel website.
3. Download the "Show or Hide Updates Troubleshooting Package" from the Microsoft website.
4. Disable Windows 10 automatic updates.
5. Now install the new Intel driver.
6. Then start the Microsoft troubleshooting package and switch off the updates for the "Driver for Intel Management Engine Interface (MEI)".
7. Now activate the automatic updates again.
8. Finally, restart the computer.