Troubleshooting: The device cannot be started (code 10)

If you get the error code "The device cannot start (code 10)" in the device manager, there may be a problem with the driver concerned. We'll show you how to fix the problem.

Code 10: The device cannot be started

If there is a problem with a device driver, Windows displays error code 10. You can fix the problem with a few tricks within a few minutes:

• First, make sure you have the correct and up-to-date driver installed for the device. You can either download it from the manufacturer's website or obtain it via Windows update.
• Microsoft has also released a Fix-It on the official website. Download this and run the program to fix the error.
• The problem is often caused by tuning tools such as "TuneUp Utilities". We therefore recommend that you undo all actions of the tool.
• Perhaps a virus or malware is also responsible for this error. Therefore, check your PC completely for unwanted programs.
• If that doesn't help, you can connect your device to another free port. How to rule out a hardware defect. If you use a cable, replace it as a test.
• If you have a second PC on hand, you should try the device on it. If you receive the same error there, there may be a defect in the device and you have to replace it.
• Then contact the device manufacturer for further assistance.
• If the problem is with your system, the last solution is a complete reset. We give you detailed instructions for Windows 8.1 in our video:

In the next practical tip, read how you can find out an unknown device in the device manager.