Fitbit: Tracker not found - do this now

If your Fitbit fitness tracker is not found on your smartphone, this can be due to both the tracker and the smartphone. We'll show you how to solve the problem.

Fitbit tracker not found - what to do?

First of all, you should try a simple restart of your smartphone. Small bugs in the buffer are fixed. In many cases this solves the problem.

• To do this, switch your smartphone off and on again. To do this, hold down the power button for a long time and select the appropriate option.
• You can also restart your Fitbit tracker. The process differs here from model to model. You will find suitable instructions in the following practical tip.

Fitbit: smartphone cannot find the tracker

If restarting your hardware does not help, the problem is buried deeper. In this case, do the following steps in order:

• The connection between the device and the fitness tracker is established via Bluetooth. This is a common source of errors. Open the "Bluetooth" category in the "Settings" app of your smartphone and check the connection. Note: A smartphone can only connect to one device at a time. It is therefore essential to separate the device from other Bluetooth devices such as headsets or hands-free devices.
• Another common problem is that the battery level is too low. If the battery of your tracker is almost empty, a connection can no longer be established. In this case, fully charge the device.
• If you have never connected to the tracker with your smartphone, you may also lack support. On the Fitbit website below, you can check whether your device is compatible with the tracker at all.

In the next practical tip, we will show you how to connect Fitbit and Runtastic.