Freenet contact: hotline and contact details

If you have any problems with your mail account or other Freenet services, you can contact support via the hotline and other contact details. In most cases, you will get a quick answer that will fix your problem.

Freenet Mail: Contact support via hotline and mail

If you have any problems or questions about Freenet Mail, you can contact customer service in four different ways.

• Hotline: If you use Freemail Premium, you can reach customer service on 040 - 348 584 455 . Employees can be reached Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:30 a.m. to 6:00 p.m. Users of Freenet's free services cannot use the hotline.
• Mail: You can reach Freenet Support by mail using a separate contact form. To do this, open this website on your PC and select your product and request under "Online contact" above. Then fill out the contact form and click on "Send".
• Chat: Alternatively, you can chat with the Freenet employees and describe your concerns there. You can open the chat on this website in the section "Service addresses". Employees can be reached Monday to Friday from 8 a.m. to 8 p.m., Saturdays from 10 a.m. to 6 p.m. and on Sundays and public holidays from 10 a.m. to 5 p.m.
• Post: You can reach the mail provider by post at the following address: freenet customer service, PO Box 90 02 65, 99105 Erfurt.

Freenet: Contact details for other Freenet products

If your request does not relate to Freenet Mail, but to another company product, you have to use other contact details. The following hotlines, forms and addresses are available:

• Freenet TV: Use the hotline 040 - 555541195 if you have any questions about Freenet TV. Employees can be reached on weekdays from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 6 p.m. Alternatively, use this contact form.
• FreenetPhone and freenet access via modem: For these two products the fax number 0180-5 050 270 (€ 0.14 / min. From the German landline network, maximum € 0.42 / min. From German mobile phone networks) is available. Send written inquiries to the following address: Customer Service, Postfach 30 33 24, 10728 Berlin.
• Other products: If your Freenet product is not listed here, open this website on your computer. Select your Freenet product in the "Online Contact" section above and follow the instructions on the page. You will either receive a special hotline or a contact form that you can use to contact support.

In many cases, you don't need customer service at all. In the next article, we reveal what you can do, for example, if the Freenet login does not work.