Fritzbox account: MyFritz! Switch off service
As a Fritzbox user, you should currently use the "MyFritz!" turn off. The manufacturer AVM published a security warning yesterday. Hackers can access the Fritzbox and the network connected to it via the Internet. You can find out how to prevent this here.
Service MyFritz! Switch off service
The hackers gain access via a remote maintenance interface. You should therefore deactivate this. If you cannot find some settings, switch to expert mode (you can change the view at the top right).
- Open the Fritzbox in your browser by typing "fritz.box" in the address bar.
- Enter the password for the Fritzbox (unless you have changed it, you can find it either in the user manual or on the back of the Fritzbox).
- Click on "Internet" -> "Shares" on the left.
- Now select the "FRITZ! Box Services" tab (can also be called "remote maintenance").
- If you do not see a checkmark for "Enable remote maintenance" or "Internet access to the FRITZ! Box via HTTPS", you do not need to do anything else. The service is already deactivated.
- If so, remove the check mark and confirm by clicking on "Apply". Also follow the steps in the next paragraphs.
Change password of the Fritzbox account
Was the service MyFritz for you! or remote maintenance, you should then change the password of your Fritzbox.
- In the settings of the Fritzbox, click on "System" -> "Fritz! Box password".
- Click "Change Password" and choose a new password.
For security: Set up a Fritzbox call block
To avoid misuse of your telephone system, you should set up a call block.
- In the user interface, click on "Telephony" -> "Call Handling / Blocking" (or "Calls" -> "Block Calls").
- Select "New call barring".
- Select "Outgoing calls" and in the "Abroad" area.
- Then click "OK".
- Repeat the steps and this time select "Outgoing calls" and in the "Special numbers" area.
If you need further help, you can contact the AVM Service Team at or 030-39004 544. Read also how to check whether your Fritzbox has been accessed.
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