Galaxus contact: how to contact customer service

The Swiss online shop Galaxus answers the most important questions about ordering in its help center. If you have another concern, you can contact the company. We'll show you how to contact support.

Contact Galaxus in Switzerland

Private customers can contact Galaxus customer service in Switzerland from Monday to Friday from 9 a.m. to 6 p.m. The following contact options are available:

• Email: Send a message by email to
• Telephone: If you would like to speak to an employee by telephone, then dial +41 445 759 800.
• Fax: You can also contact Galaxus by fax - on +41 445 759 501.
• Webchat: With a click on "Start webchat" you can also reach the support via chat.
• Address: You can reach Galaxus in writing at: Digitec Galaxus AG, Pfingstweidstrasse 60b, CH-8005 Zurich.

How to reach Galaxus in Germany

If you would like to contact Galaxus customer service from Germany, there are other contact options available. Private customers can contact the company Monday to Friday from 10 a.m. to 1 p.m. and 2:30 p.m. to 6 p.m.

• Email: You can reach Galaxus in Germany by at
• Telephone: If you prefer the telephone contact, then you can call +49 403 346 147 47.
• Address: You can reach the company by post at: Galaxus Deutschland GmbH, Schützenstraße 5, 22761 Hamburg.
• The support from Germany does not offer any contact via webchat or fax.