Galaxus: The online shop is so serious

The Galaxus Shop is the largest online retailer in Switzerland and also gained a foothold in Germany last year. The prices of the retailer are quite cheap, so that many customers ask how serious the online shop is.

Galaxus - number one in Switzerland

While Amazon is the undisputed number one in online shopping in Germany, the situation is different in Switzerland. Digitec Galaxus AG, which operates the Digitec and Galaxus Internet shops, is in first place here.

• Some already see Galaxus as a serious competitor for Amazon or even call it an "Amazon killer".
• In Switzerland, the online retailer even has its own shop branches.
• The shop has also been available in Germany since last year. However, for many, the fairly low prices raise the question of the seriousness of the online shop.

What does the shop offer and how serious is it?

When scrolling through, you notice that Galaxus is hardly more expensive than Amazon. The prices usually differ only in cents. However, if you consider Amazon's market power, this is almost a sensation. How serious is Galaxus now?

• It is striking that Galaxus.de is almost exclusively limited to entertainment electronics and technology. The selection of office and household materials, on the other hand, is rather small.
• On the Swiss side, on the other hand, there is a wider range, from animal feed to watches or jewelry.
• From a purchase of at least 30 euros, shipping is free - this also includes the small quantity surcharge of 3 euros.
• The shop is certainly serious, but there is always criticism from customers. For example, some pages complain about the long waiting time or that orders have been canceled by Galaxus itself, as the actual storage capacity was used up.
• However, this is not only due to the shop, since Galaxus acts as a kind of marketplace where retailers can offer their goods. The negligence of third-party dealers has a negative impact on the entire shop.
• The German branch of Galaxus hardly differs from Galaxus.ch. However, the German offer is subject to different rules than the Swiss one. In Germany, for example, it is not permitted not to reimburse the full price of a return, simply because the packaging has been opened.
• Apart from the larger range in Switzerland, there are hardly any differences on either side.
• Conclusion: You should give Galaxus.de a chance. The price difference is small and in the future there will certainly be something to do with the product selection. If in doubt, you still have PayPal Buyer Protection to get your money back in the event of a dispute.