Money back: All information about exchanges at Media Markt

If you would like to exchange one or more Media Markt products, this is only possible within a certain period. We'll show you how it works online and offline.

Money back at Media Markt: when is the exchange possible?

Media Markt advertises that the exchange works "without ifs and buts". So you can return any product within 14 days, even if you just don't like it.

• Media Markt is not legally obliged to do so. Since competitors such as Amazon are also taking back products that customers simply no longer like, Media Markt is tolerant. Despite the advertising promise: Not every branch has to stick to it.
• In addition to the voluntary 14-day exchange right, you also have the right to a guarantee. The warranty period is usually 2 years. If a defect in the product occurs within the first 6 months after purchase, it can be assumed that the defect was present from the beginning.
• In the case of an apparently self-inflicted defect, such as a broken display on the smartphone, this presumption of innocence does not apply. If the device is older than 6 months, you have to prove yourself that the defect was present from the beginning.
• For the exchange you need the goods and the receipt. If you do not want a replacement product, you will receive a refund of the purchase price. You can get some of the money in cash, but you are not entitled to this. Media Markt has the right to pay you the money in the form of a voucher.
• Note: If the packaging or the device shows visible signs of wear, Media Markt can refuse to take them back entirely or refund only a partial amount. To avoid this, you should return the device as clean as possible and stow it properly in the original packaging.

Online purchase from MediaMarkt: How the exchange works

If you are entitled to exchange the goods, you can simply send the package back to Media Markt. Keep the following things in mind:

• If you have ordered a product in the Media Markt online shop, you can cancel the purchase contract within 14 days. The period of 14 days begins as soon as you have received the last product from the order.
• You can download the cancellation form from the following Media Markt website and send it to the printed addresses by post, fax or email. Alternatively, you can also copy the text from the revocation and send it directly by email.
• If you have sent the cancellation, you have 14 days to send the goods by post. The return label is included with your order. Alternatively, you can personally deliver the goods to any Media Markt store on site.

In the video: Media Markt: Exchange articles online

Save money on your next media market purchase with our vouchers. In the next practical tip, we will show you how payment by installments works at Media Markt.