GMX down - help with faults and problems

This practical tip shows you what you can do if GMX is not available and the server is down.

GMX down - you can do that

If you urgently need to read an email but cannot reach the GMX website, these tips will help you:

• First check whether only GMX is not available in your browser or whether other pages are down. In the latter case, you should check your internet connection. Also try another browser.
• Restart your router and your PC. The newly assigned IP may already fix the problem.
• Try whether you can access your GMX mails with Outlook or other collective services.
• Log in to your mail account using the GMX iOS app or the Android app. The app is available for both smartphones and tablets.
• If all tips do not help, contact GMX customer service. The telephone number for the free mail service is: 0900 1 00 08 77. However, there are fees of EUR 1.81 per minute.
• If there is a server problem with GMX, you should wait a few hours and log in again later. Mostly, server problems are fixed in just a few hours. If the problems only concern the login, you will find further tips here.