GMX: contact details and hotline

If you have a problem with your email account, you can contact GMX. We give you the contact details and the number of the hotline.

GMX contact details and hotline

Depending on whether you are a FreeMail or Pro or TopMail user, the contact details of GMX differ:

• As a FreeMail user, you can reach the GMX hotline from Germany daily on 0900 1000 877. However, you pay just under four euros per call from a landline.
• Pro or TopMail customers of GMX can obtain information via +49 (0) 721 960 58 22. The respective fixed network prices apply to this hotline. If you have any questions about your contract or the invoice, the hotline is available Monday to Friday from 8 a.m. to 6 p.m. If you have any problems with your password or other technical questions, you can call the number from Monday to Friday from 8 a.m. to 9 p.m. - the hotline is available on Saturdays, Sundays and public holidays from 10 a.m. to 6 p.m.
• If you are abroad, you can contact GMX Customer Service on +49 721 960 99 99. The usual landline conditions also apply here.
• You can contact GMX Customer Service in writing at the following address: GMX Customer Service, Brauerstrasse 48, D-76135 Karlsruhe.

In further articles we explain what to do if you cannot log in to GMX and how to change your GMX password.