Receive GMX reminder - what to do?

In this practical tip, we will tell you what you can do if you have received a reminder from GMX.

That is behind the GMX reminder

GMX often offers its own product "Top Mail" for the customer as a "loyalty bonus", "birthday greeting" or "thank you".
At first glance, many users do not recognize that this is a paid offer. They then ignorantly conclude a contract with GMX.
When the first GMX reminder arrives a few weeks later, the surprise and annoyance is great. However, you do not necessarily have to pay the bill.

First check the letter for authenticity. Are all dates correct? Is your customer number correct?
After you have convinced yourself that the letter is genuine, you can first contact GMX and ask what the reminder is all about. Ask when you supposedly signed the contract.
You can reach support at 0900 1000 877. The hotline costs EUR 3.99 per minute.
If you are unable to explain the claim and you are certain that you have knowingly not claimed any GMX offers, you should object.
You can use our GMX cancellation template, for example. Here
Send this by registered mail to: 1 & 1 Mail & Media GmbH, Karlsruhe branch, Brauerstr. 48, 76135 Karlsruhe, Germany
Note: Please note that the template offered is only an aid. For security, you should also contact a lawyer.

In the next practical tip, we'll compare Gmail and GMX for you.