Google Pay doesn't work - you can do that

With Google Pay, paying with your smartphone is very easy. However, Google Pay may stop working. You can find out what you can do in this case in the following practical tip.

Google Pay is not working - so you can fix the problem

There are many reasons why Google Pay doesn't work normally. Use the following tips to fix the problem.

• Make sure that the smartphone's NFC connection is activated. If necessary, you have to switch off the offline mode.
• With the error message "NFC reading error" or "NFC service stopped", the cause of protective sleeves or credit cards may be near the smartphone. To do this, remove your protective cover and keep other credit cards away during the payment process.
• Also check whether the latest version of the app is installed on your smartphone. To do this, go to the Google Play Store and check out "My Apps and Games" for new updates.
• Even with the latest version, a new setup of the app can help to solve the problem. To do this, delete and install the app again. Alternatively, you can also go to Google Pay in the Settings under "Apps" and press "Delete data" under "Storage". You can then set up the payment service again.
• Also make sure that a stable internet connection is established. You can ensure this by visiting websites or other apps.
• A restart of your smartphone could also help to eliminate the error.
• With Samsung smartphones, the problem may be in the connection settings. To do this, go to "Settings" under "Connections" on "NFC and payment" and then on the item "Typing and paying". Select Google Pay below and the service should work as usual again.

In the next article you will find out which banks support Google Pay in Germany.

Video tip: This is how Google Pay works