Google Play services stopped - you can do that

If you get a "Google Play Services stopped" message on your smartphone, you may not be able to use many apps. This practical tip shows you what you can do to troubleshoot problems.

Google Play services stopped - clear cache

If restarting the smartphone does not help, next try to clear Google's cache:

1. To do this, open the "Settings" on your smartphone and switch to the "Apps".
2. Tap on the "Google Play Services" app to get detailed information about the app.
3. Here you must then tap the "Clear cache" button.
4. If the problem persists, you should also select the "Delete all data" button via "Manage storage space".

Google Play services stopped - reset apps

If the first tip doesn't help, you can try resetting the app settings:

1. To do this, you have to switch to the app overview again as described above.
2. There, select "Menu" and then "Reset app settings".
3. Then all updates of all apps are uninstalled, so you have to set up and update the apps again.
4. However, this can fix the problem permanently.

More tips: Google Play services stopped

In general, you should make sure that you have the latest version of Android installed.

• In some cases, it can help if you delete your Google account from your mobile phone and then add it again.
• If these tips do not solve the problem, you can still reset the smartphone to factory settings. However, all data will be lost.