Google Play Store down - what to do?

This practical tip shows you what you can do when the Google Play Store is down.

Google Play Store down: server failure?

• First, you should check that your internet connection is working properly. To do this, open a few websites with your browser or try to use programs that also require an Internet connection.
• If the Google Play Store just doesn't work on your smartphone, install the latest version of the app. You can download this free of charge in the CHIP Online download area.
• On the website allestoerungen.de you can check whether the problem also occurs with other users. If this is the case, it is probably a mistake on the part of Google.
• Unfortunately there is nothing you can do about the problem except wait and see. Please try again later to connect to the Google Play Store.

We will show you what you can do if you have forgotten your Google Play password in the next practical tip.