Google Play Store: Error 500 - what to do?
If error 500 occurs in the Google Play Store, neither app updates nor app downloads can be started. In this guide, we will show you how to solve the problem.
Google Play Store: Fix error 500
The full error message reads: "The app could not be downloaded due to an error (500)".
- First open the settings on your Android smartphone.
- Scroll down a little and open the menu item "Apps" or the "Application Manager". The name can vary slightly depending on the model.
- In the "All" category, search for the "Google Play Store".
- Tap the button "Clear data" and "Clear cache". This means that only the settings are lost, important content remains.
- Do this step for the Google Service Framework application as well. The Google Play Store should work again at the latest after the restart.
