Google Play Store: Error 921 - what to do?

If you try to update or download an app from the Google Play Store, error message 921 may occur. We will show you what will help you in this situation.

Step 1: This helps against Google Play Store error 921

The error message 921 can have several causes. In the first step, we present three somewhat simpler solutions. If the problem persists after that, follow step 2 to fix the problem permanently.

1. Call up the "Settings" on your android and navigate to the "Application Manager" via the "Options" tab.
2. Swipe left in the application manager until the "ALL" tab is selected.
3. Find and tap the "Google Play Store" entry in the list.
4. Then tap on "Clear cache" and also on "Clear data".
5. Now try to download the app again. If it works, you've already fixed the problem. Otherwise, repeat steps 1 to 3 and follow the next point.
6. Tap "Uninstall updates" and confirm with "OK".
7. Now open the Google Play Store again, carry out the update and try to download the app again. If the error 921 is still displayed, the problem is deeper:

Step 2: Deleting and re-establishing your Google account permanently fixes error 921

1. Go to "Settings" again and tap on the "Accounts" tab.
2. Select the "Google" account here.
3. Now tap on your email address below the item "Accounts".
4. Delete your existing Google account by clicking on "Delete account" in the lower right corner. tap (see picture). This does not delete your existing data on your smartphone or tablet.
5. Now navigate back to the account overview and create a Google account again using the "Add account" entry. Enter your Google mail address and your password and confirm with "OK".
6. Go to the Play Store and download the app you want again. You will see: it works.