Google Play Store is not working: you can do it

Without the Play Store, you can only get to new apps via detours - that's why problems with the platform can be very frustrating. Read here what you can do if the Play Store doesn't work.

If the Google Play Store doesn't work

Whether apps cannot be installed, content cannot be downloaded, downloads get stuck, or simply do not want to start the app: Problems with the Google Play Store (available from us as a free download) can have various causes, but can usually be solved with just a few Solve steps.

• Check your internet connection: If a download gets stuck or the store doesn't load, you should first check your internet connection.
• The download can often be started by switching to a WLAN network or mobile data.
• Quit the Play Store: Problems with the app that are independent of the Internet connection can often be solved by restarting the app.
• To close the app completely, all you have to do is switch to the "Recently used apps" view and tap the Play Store icon for about a second.
• The app information opens in the settings. Here you can end the app with the "Stop" button.
• After the start, the app should run smoothly again.

Google Play Store is not working: More approaches to the problem

In addition to the solutions described above, there are other approaches when the Play Store stops working.

• Clear the cache and saved data from the Play Store.
• To do this, open the app settings again by pressing and holding the app icon under the most recently opened apps.
• Then select "Storage" and tap on "Clear Data". The memory for "Data" and "Cache" should now be empty.
• If that doesn't fix the problem either, restart your device . To do this, press and hold the on / off button on your smartphone until a menu opens.
• Then select "Restart" and wait for your device to restart.

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In the next practical tip, we will explain how you can log out of the Google Play Store.