Mobile always goes out: these tricks help

With many cell phones it happens that the device keeps going off by itself. This is either due to a software error or a hardware defect. The battery is often responsible for the error. We will explain what you can do.

Mobile phone goes out: Reset device

To fix a possible software error, you can completely reset your cell phone. However, all data will be deleted from your smartphone. You should therefore save them beforehand.

• Instructions for iOS: Back up iPhone and set up again.
• Instructions for Android: Backup and reset Android phone.
• Instructions for Windows Phone: Back up data and reset device.
• Test your phone before you restore your data and apps. If the problem is resolved, gradually install the apps you want and rule out that one of them was responsible for the error.

Smartphone switches off: Update firmware

After the reset you should install the latest firmware. To do this, search for upcoming updates in the settings and install them.

• Instructions for iOS: Update iPhone.
• Instructions for Android: Update Android phone.
• Instructions for Windows Phone: Update Windows Phone.

Smartphone always goes out: check battery

If no software error is responsible for the shutdown, there is a hardware defect. It is likely that the battery is broken.

• If you have a removable battery, test whether it is properly seated.
• Charge your phone fully. Leave it on the cable for several hours.
• Now observe whether your cell phone switches off even when the battery is fully charged or whether the problem only occurs after a certain charge level.
• If you find a battery defect, you need to replace the battery. Depending on the cell phone, you can do it yourself or have the cell phone repaired by a specialist or take the guarantee.

Cause of error unknown: Have cell phone repaired

If none of the above options work, you will need to have your cell phone repaired.

• If you still have a warranty on your device, contact the manufacturer.
• If the warranty has expired, you can send your cell phone to a repair center.