Exchange your cell phone: you need to know
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Whether you can exchange a cell phone or not depends on various factors. In this practical tip, you can find out which these are and when you can easily exchange your smartphone.
How to exchange your smartphone
How the return of the mobile phone works depends, among other things, on the shop and in which way you bought the smartphone.
- Basically, the device must be in a perfect, unused condition, if possible. The same applies to the packaging. You must also be able to present the associated receipt.
- As soon as you make any modifications to the smartphone or even install apps and hold conversations, it becomes very difficult to exchange them.
- This also applies to the statutory right of cancellation of 14 days, which you are always entitled to when shopping in online shops. The time runs from the moment you received the phone. You do not have to provide a reason for the return within the statutory period. Depending on the online shop, you have to carry the postage for the return yourself. Some online shops also grant a somewhat longer right of return, but this varies from shop to shop.
- If you bought the smartphone in a store, the legal situation is completely different. Contrary to the prevailing opinion, you have no right to exchange because you do not like it. Whether you can exchange the cell phone or not depends entirely on the goodwill of the respective retailer.
- In this case, it is helpful to bring the unpopular smartphone back as soon as possible and still in its original packaging. In large retail chains, the cell phone is usually exchanged without any problems. With smaller shops, it could be a little more difficult to exchange. With a little luck, you can get the seller to exchange by offering to buy something else - for example, a different, more expensive device. In any case, you are dependent on the goodwill of the seller when returning the goods.