Hard reset on Windows Phone - how it works

With a hard reset you reset your Windows Phones to the factory settings. In our instructions, we show you exactly how to proceed for the hard reset.

Hard reset of the Windows Phone: Reset to factory settings

You should only carry out a hard reset as a last measure for problems or if you want to sell your smartphone. If you choose a hard reset, all data will be lost. You can then no longer get this data back. Therefore, you should create a backup beforehand.

Windows Phone: perform hard reset

There are two options to reset the Windows Phone to factory settings:

1. Reset via menu: Select "Settings" in the menu, then "Info"> "Reset mobile phone". Confirm the warning with "Yes".
2. Hard reset via key combination: You can also reset the Windows Phone by pressing the [Volume down] key, the [Power] and [Camera] buttons on the right side at the same time.

The next page shows how you can update the Windows Phone and update it to the latest version.