HD card expired: what to do?
If your HD card has expired, you can extend it again if you want. In this practical tip, we explain how you can extend the HD card at short notice so that you do not have to do without the corresponding TV programs in HD quality.
You need this to extend the HD Plus card
The HD card is always valid for one year. Shortly before this time expires - more precisely two weeks in advance - you will be informed of this via a text on the screen. In this information you will also see a telephone number that you can use to extend the validity of the HD card. However, this is not the only way.
- No matter which of the extension options you choose, you always need your HD card number.
- Finding out the card number is no problem and can be done quickly. If you still have documents on hand, you will discover the card number on them. Otherwise, remove the HD card from your HD module or HD receiver.
- On the back of your HD card you will see a 16-digit number just below the barcode. This is your HD Plus card number that you need for the extension.
- After you have noted down your HD card number, you can slide the card back into the receiver.
Extend the expired HD Plus card
If you would like to extend the duration of your HD card via the HD Plus website, this is quickly done.
- All you need is your HD Plus card number, which you enter in the appropriate field.
- After clicking "Next", choose "HD Renewal" and go to the checkout where you entered your information.
- Depending on which payment method you have chosen, you will shortly receive the necessary PIN for activation via email.
- Finally, go back to the HD Plus website and enter the PIN you received.
- If you experience any problems, you can call the HD Plus hotline between 10 a.m. and 10 p.m. on the free number 0800 - 3000 222 10.
- If you do not want to provide your personal data to HD Plus, you can also purchase a corresponding HD + extension card for 12 months. However, you should compare the prices in advance.
- Tip: Only activate the extension when the HD card has finally expired. As soon as you have extended, you already use up the new credit and the remaining time expires.