Hermes: The given address could not be found

If you get a Hermes package back with the message "The specified address could not be found", this can have various reasons. We show how you can still get your package in the end.

Hermes: The given address could not be found

You may have received the message "The specified address could not be found" for two reasons: Either a package you sent yourself will be returned to you as undeliverable or you will see this in the online shipment tracking. You can do that:

• Check that the information on the address label is complete. If you have to go fast, you can forget the house number or the postcode. Perhaps the sticker itself is damaged, incomplete or illegible.
• The deliverer may not have been able to find the building while driving. For addresses that are somewhat hidden, deliverers sometimes search in vain for the entrance. The drivers are usually equipped with GPS navigation, but often not all roads are listed in new development areas. More information in the address field such as "Last House on the Street" or "Entrance in the Courtyard" can help to avoid such difficulties.
• However, if you believe that you have provided all of the information on the address label in full and in detail, contact Hermes Customer Service to resolve the problem.

Pretty brazen: Hermes driver leaves customer nasty notes

What to do if a Hermes package does not arrive? You will find answers in the next practical tip.