Hermes: recipient not found - what now?

If the recipient of Hermes is not found during a parcel delivery, this is generally not a problem at all. However, you should not miss the look in the mailbox if you expect a delivery from Hermes.

Missed Hermes parcel deliverer - it continues

• You can find out what the parcel deliverer has done with the parcel at the latest when you take a look in the mailbox. There you will find a notification from Hermes. You can also find out where your parcel is currently online via Hermes parcel tracking.
• Especially in areas where the neighborhood knows each other well, the package is often given to the neighbors. The messenger will then leave a message in the mailbox stating which neighbor was kind enough to accept your parcel.
• If no helpful neighbor has been found, the Hermes delivery agent will take your package with you again. In this case you will also find a corresponding message in your mailbox.
• Hermes will try to deliver the package again for the next three consecutive working days.
• If the parcel could not be handed over to the recipient during these delivery attempts, Hermes stores the parcel in the next depot for ten days. The address of the relevant Hermes depot can be found on the card that you will find in your mailbox.
• Within this period you have the opportunity to collect the package from Hermes. If the shipment is not picked up during this time, it will be returned to the sender.

New strategy: Hermes no longer wants to deliver packages to the front door

If you know in advance that you will not be at home when the parcel deliverer arrives, you can subsequently change the delivery address at Hermes.