HP printers don't print - you can
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You have to print a lot and often, especially in the office or as a student. A common problem: You urgently need a document - but the HP printer does not print. In this practical tip, we show you what causes this and how you can combat the problem.
First aid: HP printer no longer prints
Typically, you can easily troubleshoot a problem with your HP printer. We show you how to do it.
- In many cases, a simple restart will help. Turn both your printer and your computer off and on again. This eliminates errors in the buffer.
- Now make sure that the printer is properly connected to the PC. Otherwise it cannot communicate with the PC and cannot receive any orders.
- Use a cable connection, unplug it and plug it in again. Also try plugging the cable into another USB port on your computer.
- Replacing the ink cartridges can also help. Many printers refuse further jobs as soon as a cartridge is empty.
HP printer does not print: Check status
To narrow down the source of the error, you should now check the status of your printer.
- Open the Control Panel and select the "Devices and Printers" section in the "Hardware and Sound" category,
- Search for your HP printer here. The status must be "Ready" and a green check mark should be visible, otherwise there is a connection error.
- If the connection is established, the problem lies with the printer itself. For both cases you will find suitable solutions in the next paragraph.
Other solutions: HP printers don't print
- If the printer is connected to the PC via WLAN, the WLAN function on the printer must be switched on. You must also connect the printer to the PC. You can find a WiFi connection tool on the official HP website.
- You will also receive the necessary drivers there so that the printer also works on the PC. If you have not yet installed the printer, this is the cause.
- HP offers another diagnostic tool. The HP Print and Scan Doctor analyzes the problem and suggests solutions.
- If you have any further questions or problems, you can contact HP Customer Service.
- If all of this does not help, there may be a major defect and you will need to replace the device.
In our next practical tip, you will find out what you can do if you receive the message "Incompatible printer cartridge" from your HP printer.