Reset HTC U11: This is how the reset works

If you have major problems, you can reset HTC U11 to factory settings. In this practical tip, we will show you two methods with which the reset works.

Reset HTC U11 to factory settings

If you can still open apps on HTC U11, you can reset them via "Settings":

1. First open the "Settings" on HTC U11.
2. In the next step, tap on "Save and reset".
3. Now select "Reset to factory settings". Note that this will delete all data on the smartphone. Therefore you should make a backup beforehand.
4. Finally, tap on "Reset phone" and confirm with "OK".
5. Now you have to wait several minutes for the phone to reset and restart.

Reset HTC U11 when nothing works

If you have serious problems, do the following:

1. First, turn HTC U11 off completely.
2. Now hold the [Power] button and the [Volume down] button until the HTC U11 vibrates. This can take up to 15 seconds.
3. Use the volume buttons to navigate to "Wipe Data / Factory Reset" and confirm this with the [Power] button.
4. Now the HTC U11 will reset and restart after a few minutes.

On the next page we will show you how to contact HTC customer service in the event of problems.