Cancel HVV subscription

If you want to cancel your HVV subscription, you have to consider a few small things. We will show you how the termination works.

How to cancel your HVV subscription

• Unfortunately, you cannot cancel your subscription online if your token has not yet expired. You have to hand them in personally to a service point of the Hamburg Transport Association. It will then be stamped back and money already paid will be refunded to you.
• You can cancel your subscription at the end of each month. If the cancellation is too short and the new month has already been paid by direct debit, you will of course get your money back.
• If your token expires, an informal cancellation is sufficient until the fifth of the month of cancellation. A sample including the correct address can be found here.