IKEA hotline: how to reach the furniture store

If you have a problem or a question for the Swedish furniture store chain IKEA, you can call the hotline. In addition to a telephone call, you also have the option of finding an answer to your question online or submitting a complaint.

Clarify questions by phone: The IKEA hotline

If you have an individual question about IKEA or one of your orders, you can contact a customer advisor directly via the IKEA hotline. If you have any questions about a specific order, you should keep the order or invoice number ready - thanks to this information, the employee can assign your request more quickly.

• The IKEA hotline is: 061 92/93 99999
• You can reach this number Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 8:00 a.m. to 7:30 p.m. The cost of the call corresponds to your fixed network tariff.
• Before you can speak to an employee, pay attention to the automated announcement.
• You may have to wait a few minutes until a freelancer can be reached.

Get in touch with IKEA: Other options

In addition to the classic hotline, there are other ways to reach IKEA personally, ask questions and solve problems:

• If you want to save yourself the waiting time on the phone, you can first browse the FAQ section on the IKEA website. Typical questions about orders, guarantees, returns and more are answered here.
• If you don't find any suitable questions and answers here, you can reach IKEA quickly and easily using the online contact form. However, keep in mind that it may take a few days before you receive an email response.
• If you would like to return an item or make a complaint, you must contact the IKEA location directly. Bring the proof of purchase and the damaged goods to the service counter.

Didn't receive your order from IKEA? Find out in our next practical tip what you can do about it.