Instagram support: contact details and hotline

If you have any problems with your Instagram account, contact customer support. In this article we clarify how you can reach the employees of the photo service and whether there is a hotline.

Contact Instagram: How to contact support

Although Instagram was bought by Facebook, the support remains separate from the social network. You won't find a real contact person on Instagram:

• Instead, the photo service offers an extensive help page. If there are any problems, click on the points in the left column that best describe the error. In this way you will receive a detailed solution to all common problems.
• Alternatively, you can use the search box at the top of the website to search for specific problems.
• If you cannot find a solution here, you can contact Instagram support via social networks. Send Instagram a message via Facebook or contact the support via Twitter with the abbreviation "@instagram".
• In the past there was still the possibility to contact Instagram Support via email. Now, however, this option has been discontinued and you will only receive an automatic response that redirects to the help section of the website.

How to report bugs in the Instagram app

You can also report certain problems using the Instagram app. Photos and screenshots are essential for problem solving.

1. To do this, open your profile and tap the menu button with three horizontal lines (Android) or the gear icon (iOS) in the top right to access the settings.
2. You can then describe your error via "Help"> "Report a problem"> "Report a problem" and send it to Instagram.
3. Support will then usually contact you via the app as soon as they have taken on the problem.
4. If you cannot log in at all, you have the option of pressing "Help with registration" on the registration page. Use this to reset your password and you will soon have access to your account again.