Internet does not work - what to do?

If the internet doesn't work, there can be several factors. We'll show you what you can do if you don't get on the net.

Internet problems: you can do that

1. First you should check your hardware. So make sure that all devices and your PC are properly connected. If necessary, you should replace the LAN cables if they have been in use for a very long time.
2. Unplug your router for around 15 seconds and then plug it in again. Try to access the router with your PC to ensure that there is a connection between the device and your PC. Also check that all data has been entered correctly.
3. Install the appropriate drivers for your network card on your PC and then restart your computer.
4. Open the Control Panel and under "Network and Internet" click on the "Network and Sharing Center". You can use the Troubleshooter to try to reconnect you.
5. Deactivate the network connections and set them up again. With a WLAN, make sure that you enter the correct password.
6. Activate DHCP via the router configuration. You should also check that the latest firmware is installed on the router.
7. If you want to connect to a WiFi network, you can try out the network using a smartphone or tablet. If you get an internet connection on these devices, the problem is with your PC. One reason could be a firewall that is blocking the connection.
8. Also disable all proxy servers and VPN tools if you use them.
9. If you cannot solve the problem and are still unable to connect to the Internet, you should contact the customer service of your Internet provider. There may also be a temporary malfunction that has nothing to do with your own network or devices.

Here you can also compare other DSL providers.

In the next practical tip we will show you how you can improve your WLAN signal.