Internet problems with Alice - you can do that

Alice has now moved to O2. However, if you have internet problems with this provider, you should act quickly. In this practical tip, we will tell you what you can do about it.

Internet problems with Alice / O2 - local problem

First check the local conditions in your home:

• For example, you should establish a LAN connection to test whether only the WLAN or the entire network connection has failed.
• If you have already connected your PC via LAN, replace the LAN cable with a new one. There may be a defect here.
• In many cases it can help if you disconnect the router from the power supply for around 10 seconds.
• After that, take a look at the router and check that all the LEDs are lit properly. If the LEDs are flashing, you should be taken aback - unless they are the upload and download symbols, usually arrows pointing up or down.
• If you couldn't make a mistake with yourself, there may be a major problem.

Internet problems with Alice / O2 - major disruption

• At Allestault.de users can report if they have a problem with Alice or O2.
• If there are many reports from other users, a major disruption is likely.
• In this case, there is nothing else you can do but wait for the malfunction.
• If, on the other hand, there are few or no reports of a malfunction, you should contact o2 customer service.

Here you will find the best DSL providers in comparison.

In our next practical tip, we have summarized further tips for you against Internet problems.