iOS: How to fix WiFi problems

There are serious WLAN problems in iOS. Fortunately, these can usually be fixed in just a few steps - sometimes it gets a little tricky. We'll show you what you can do.

WLAN problems under iOS: soft reset

1. Try a soft reset of the iPhone. To do this, press and hold the home and power button on the device for about 10 seconds.
2. You then restart the device as normal. Data is not lost in the process.

Wi-Fi problems on iOS: ignore network

You should have your WLAN password ready for this approach.

1. Open the settings of your iPhone and tap there on "WLAN".
2. Tap the small i symbol next to your network and select "Ignore this network". Confirm with "Ignore".
3. In the network list, select your network again and enter your router password. Confirm with "Connect".

Wi-Fi problems on iOS: activate flight mode

You should also know your WiFi password for this solution.

1. Go to the settings of your iOS device and activate the "flight mode" by moving the controller to the right.
2. Scroll down to General and tap Reset at the bottom.
3. Here tap on "Network Settings", enter your Apple ID password and confirm with "Reset".
4. Switch off your WiFi router by disconnecting it from the power supply for about 10 seconds. Then turn the router on again.
5. Deactivate the "Airplane mode" and select your network under "WLAN".
6. Enter your WiFi password and confirm via "Connect".

Wi-Fi problems on iOS: more advice

If none of the solutions help you, try these tips.

• If you are using a protective cover, remove it temporarily. Perhaps only the reception is disturbed.
• Deactivate your "Mobile Internet". Perhaps your iPhone is constantly switching between WiFi and mobile internet to benefit from the better connection.
• Deactivate ad tracking in the "Settings" under "Privacy". At this point, tap on "Advertising" at the bottom and move the slider to the right.

If none of the solutions help with your device, then call Apple or make an appointment at the Apple Genius Bar.