IP address blocked at web.de - what to do?
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If your IP address was blocked at web.de, there can be different reasons. We'll show you how to solve the problem.
First aid: IP address blocked at web.de
If an unusually large number of accesses to your account are registered, your account has been hacked or there is suspicion that you are sending spam mails, your IP address will be blocked. In this case, the following steps will help you:
- Reconnect router: You need a new IP address so that the block is first released for your PC. To do this, unplug the router's power cable and plug it back in after about 30 seconds. You will now receive a new IP address and can access your account again in many cases.
- New password: So that your account can only be used by you in the event of misuse, you should change the password. We show you how this works in this practical tip.
- Virus check: Since malware on your PC may have spied the password, we recommend that you additionally run a scan with the free program Malwarebytes Anti-Malware.
- The problem should now be solved. If you want to be on the safe side or if the problem occurs again, follow the instructions in the next paragraph.
Problem solving: IP address blocked at web.de.
If you cannot easily bypass the lock or if the problem occurs again, you must contact customer service:
- Customer service: In order for your account to be released again, you may need to contact customer service in some cases. The best way to contact him is via this contact form.
- Immediate help: If you don't have time to wait for an answer, you can also contact customer service by phone. As a club member, you only pay the usual landline price at +49 721 960 99 97. As a Free Mail user, you can pay a whopping 3.99 euros per minute on 0900 1 93 23 30.
- Customer service can tell you exactly what the problem is and will then activate it again. Tip: As a user of a free account, we advise you to use the contact form - even if the answer is a bit long in coming.
We will show you how to forward your emails from web.de in another practical tip.