iTunes: Purchased film disappeared

Again and again it happens that a film bought in iTunes has disappeared. We'll show you how to solve the problem in iTunes on your PC and on iOS.

General issues with missing movies in iTunes

In most cases, the movie can simply be downloaded again from iTunes so that it is available again.
If you downloaded the film from another account, you must also log in to iTunes with this account.
In very rare cases, a movie can also be removed from the iTunes Store. Even then it can no longer be loaded.

Open iTunes on your computer and click the "iTunes Store" button in the top right corner.
On the homepage of the iTunes Store you will see the category "Everything at one click" on the right.
There, select the "Purchased items" option.
Then go to the "Movies" category above and see all the movies you've bought. You may need to change the "Not in my library" option in the top right corner.
At the top right of the cover of the film you can now see the cloud symbol. After a login, the film is downloaded and is available again.

First open the "iTunes" app on your iPhone, iPad or iPod touch.
Go to the "More" category at the bottom left and tap on "Purchased items".
Then select the "Movies" option and switch to the "Not on iPhone" category above.
Now tap on the movie and then on the cloud icon. The film will now be downloaded to your iOS mobile device.

In the next practical tip, we will show you how to give away films in the iTunes Store.