Joom: Experience with the app - how serious is the shop?

The Joom app attracts many buyers with very cheap offers. In this practical tip, we will tell you what experiences other users have had with Joom and whether you can trust the online shop.

Joom: Experience with the app - how serious is the shop?

• Joom is just one of many shopping apps of this type. The low prices come from the fact that the products are always produced in China and are also shipped from there.
• If you order a product from Joom, you have two hours to cancel the order. Your order will then be forwarded and sent. If the status of your order has changed to "waiting for shipment", you can no longer cancel it. Because Joom only serves as a sales platform, the products are sent by various providers who offer their products for sale via Joom.
• The shipment of the goods can take from 7 to 13 days, according to Joom. If the order has not been sent after 13 days, you can request your money back. This also applies if your product has not arrived after 75 days and is accordingly considered lost.
• At the start of Joom, the platform didn't look very serious. The imprint was completely missing on the website, so an owner was not visible. The company's headquarters have changed from Ukraine to Latvia in the past few weeks.

Problems with Joom and how to protect yourself from them

• Most of the experiences with Joom are positive. However, many customers complain about the very long duration of shipping. On average, the products reach customers after 5 to 30 days. However, since shipping is from China, this is not uncommon.
• You can request a refund of the purchase price through the Joom customer service if the items are defective. However, you only have 30 days after receiving the goods to submit a complaint based on the quality. Information about Joom customer service, which is available in German, is now easier to find. How you can get in touch with the customer service, read in the imprint of the page.
• Customers seem to be more or less satisfied with the products. As with many China items, it's always a matter of luck if you get a solid product for a surprisingly low price. There are fewest quality problems with the fashion articles.
• Attention: A big trap and therefore a big nuisance lurks at customs. Make sure that you do not pay more than 22 euros per order including shipping costs. Otherwise, you will have to pay additional customs clearance for the product, i.e. pay an additional fee and collect it personally from customs. Even for orders under 22 euros, you may have to collect your package at customs for inspection.
• Tip: If you are afraid for your money and do not want to trust Joom completely, you should pay in the shop with PayPal. With PayPal Buyer Protection you will get your money back without any stress, even if Joom does not report or refuse to repay you.

Learn more about Joom

• Joom offers a wide range of products, from jewelry and fashion items to electronic products.
• To avoid bad surprises when your order arrives, pay attention to the reviews of the sellers and products.
• Several sellers offer the same items for sale, so don't hesitate to browse to find cheaper prices or better quality.
• In contrast to other similar websites, Joom does not offer any fakes. They are either Chinese brands or unbranded products.
• Some users say that some products are more expensive to sell on the website than in the app.
• On average, the items are delivered within 15 to 30 days.
• You are not buying from the seller and cannot contact him. In the event of complaints, contact the Joom customer service and the customer service will then contact the seller.
• You can get small discounts if you buy the same item with another user of the app. There are also flash offers: finish the purchase within the specified time, pay less than usual.
• The return of goods is subject to a charge and takes place to China.

A popular alternative to Joom is Wish. In the next practical tip, we will show you how serious the Wish app really is.