Joom customer service: hotline and all contact details

If you have any problems with your order from Joom, you can contact customer service. You can find out which contact details the China Shop provides and whether there is a hotline here.

Customer service at Joom: All contact details

The China shop Joom delivers its products to almost every country in the world - including Germany. However, there is no hotline available for problems and questions. For this, Joom offers other help and contact options.

• FAQ page: On the Joom help page you will find numerous answers to frequently asked questions. Use the list of questions to find the topic that best suits your concern, or use the search box.
• Contact by email: If the prepared answers do not help you, you can contact Joom by email. To do this, click on the red "Contact us" button on the Joom help page and fill in the fields on the form with your details. In particular, select the language "German" under "Choose your language" so that you receive a response in German. Joom usually responds within a few days.

How serious Joom really is is shown on the next page.