Joom: Tracking orders - how it works

If you have ordered something from Joom, you can find out where your parcel is right now via the tracking. This is helpful because it often takes several weeks for the order to arrive.

Shipment tracking at Joom: orders from China

A large part of the goods offered on Joom comes from China. Therefore, it can take up to five weeks for your order to arrive. Please note: Tracking can only be used via the Joom website.

1. Click on "My Orders" in your profile at Joom.
2. Select the order whose location you would like to know.
3. Then click on "Show more". Now a window opens with the tracking number, the shipping date, the expected delivery time and a list of the places where your package has been. The top location is the current location.
4. If your tracking number is not working, it is because some of the sellers on Joom use tracking numbers that can only be tracked within China.
5. If your order has not arrived for more than 75 days, you can request a refund. To do this, click on your order. There you will be asked whether you have received the order. Choose "No" and follow the next steps.
6. Tip: If you have any problems, you can contact Joom customer service.

However, the largest China shop is AliExpress - it belongs to the online giant Alibaba. This is the Amazon of Asia and with our tips you can also buy safely there.