Kabel BW: hotline and contact details
If you have any problems with Kabel BW's offer, you can contact customer service via a hotline. In our overview you will also find all other ways in which you can reach Kabel BW support.
Kabel BW customer service: hotline and other contact options
Kabel BW has been part of Unitymedia for some time. Therefore, some of the contact data match that of the parent company:
- Hotline: In the event of faults and questions, you can reach Kabel BW's customer service via telephone number 0221/466 191 00 at the fixed network tariff. Alternatively, you can use the free telephone number 0800/700 11 77 from the cable BW network and the number 0176/888 663 10 from the mobile network. Customer service is Monday to Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. : 00:00 to 20:00.
- Email: Alternatively, use the Unitymedia contact form to contact Kabel BW employees.
- Chat: Chat support has been available at Unitymedia for some time. In the chat window at the bottom right of the support page, you can get help from a digital bot on common problems. To chat with a real employee, scroll down and click "Chat". Employees can be reached Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m.
- Mail: Letters, parcels and other documents should be sent to Unitymedia BW GmbH, Kabel BW Customer Service Center, Postfach 900131, 75090 Pforzheim.
- Fax: Regardless of this, you can send documents by fax to 0221/466 191 09 at the normal fixed network tariff.
- Advice: If you are not yet a Kabel BW customer, but you are interested in the offer, you can get extensive advice at 0 39 43/40 999 24. Employees can be reached Monday to Friday from 7:30 a.m. to 10:00 p.m., Saturdays from 8:00 a.m. to 10:00 p.m. and Sundays from 10:00 a.m. to 10:00 p.m.
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