Kabel Deutschland: Internet too slow - what to do?

Kabel Deutschland offers you fiber optic internet with up to 100 MB / s. But what to do if the internet is too slow? This practical tip shows you what you can do about it.

Internet too slow at Kabel Deutschland - you can do that

• First, you should check your download and upload speed. To do this, perform a speed test.
• Your ping, i.e. the internet response time, and the speed for downloading and uploading will be tested. We recommend that you switch off all background programs before starting the test. So that the test is accurate, you should take it at different times.
• Smaller deviations of a few MB are, for example, normal due to the distance from the router and the distribution box. You should only act if there are more than 10 MB deviations from your booked tariff.
• In the Kabel Deutschland customer area you should check your booked option again and then contact customer service.

You can find out who you can contact if there is a malfunction at Kabel Deutschland in our next practical tip.

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