Kabel Deutschland: No reception - you can do that
Kabel Deutschland offers a variety of digital and analog television programs. This practical tip will tell you what you can do if you do not have a reception.
No reception at Kabel Deutschland - check connection
If you no longer have television reception, you should first check your connection online. To do this, proceed as follows:
- Call up the Kabel Deutschland connection test.
- Enter your personal information in the form and check your connection.
- If there is no problem, continue with the next paragraph.
No reception at Kabel Deutschland - check cabling
If there is no error in your connection, you should check the following points:
- Check whether the antenna plug is properly seated in the television socket and your television.
- Examine the cable for external damage and replace it if necessary. This mainly includes bruises and kinks.
Last stop: Kabel Deutschland customer service
If you still have no reception, we recommend that you contact Kabel Deutschland customer service:
- Customer service contact details can be found here.
Our next practical tip will tell you how to change your bank details at Kabel Deutschland.