Contacting the Media Markt hotline: How to get online support

You need the telephone hotline or the online support from Media Markt if, for example, you have bought a washing machine in the Media Markt online shop and find that it is defective. Then of course you would like to arrange a repair or an exchange as soon as possible. Unfortunately, contacting customer service on the website of the red electronics giant is not that easy. We will show you how, with a little luck, you could still be successful.

How to contact the Media Markt hotline

• If you have logged into your customer account at mediamarkt.de, you will find a button "Send item back" there.
• However, this does not help you much if you want to do this after the statutory withdrawal period of 14 days or if it is a large device. You only have the options to contact the manufacturer or to bring the device to the nearest Media Markt - quite difficult with a washing machine.
• Therefore, click on "Contact" on the left. How to get to a form with which you can send an email to Media Markt. Alternatively, you can find the company's telephone number a little hidden above: 0841 / 634-4545
• Please note: According to Media Markt, the individual shops are also responsible for orders in the online shop. An exchange or repair must therefore be carried out through a branch. You can find the nearest market here.
• In the test, however, the exchange of a defective washing machine took several weeks, since both markets asked did not feel responsible. You may need to be patient.

Another practical tip will show you how you can exchange a product at Media Markt within the statutory cancellation period of 14 days. It is also advisable to look for discounts before the next purchase at Media Markt.