Block your credit card - how it works

If you lose your credit card, every second counts. We'll show you how to block your card to prevent abuse.

Have your credit card blocked

• You can call the free blocked emergency number on 116 116. If you have lost your credit card abroad, you need the German area code, +49 116 116. Roaming charges may apply.
• The blocked emergency call cooperates with almost all German credit institutions. If you are unsuccessful at 116 116, call 01805 021 021. In contrast to the blocked emergency call, a call costs 14 cents per minute from the German landline network and a maximum of 42 cents per minute from the mobile network. There are higher roaming charges from abroad.
• Whether you call 116 116 or 01805 021 021, the respective service will forward the request to block to your credit institution. The blocking is thus completely completed, you do not have to worry about anything here.

In the next practical tip, we will show you how to block your SIM card in the event of loss.