Have your credit card blocked - how it works

If you have lost your credit card, you should block it immediately. We will show you how to block it and what further steps are necessary afterwards.

Block credit card: the most important numbers

• Blocking emergency call: You can block most credit cards via the free blocking emergency call. Simply call 116 116. Your order will then be forwarded to your bank. Abroad you need the German area code +49. Alternatively, you can use the landline number +49 30 4050 4050.
• Other banks: Please note that not all banks use the blocked emergency call. The number 069 66 571 333 applies to Postbank, 0211 900 20 444 to Targobank (+49 203 39 58 838 abroad).
• Visa: The Visa hotline is available on 0800 811 8440. If you are abroad, you can find the right number on the Visa website.
• Mastercard: In Germany you can reach the Mastercard blocking hotline on 0800 819 1040 free of charge.

Block credit card: you should pay attention to this

• You will need your account or card number to block it. If you cannot find it quickly, your identity can often be confirmed using personal data.
• If you have not acted negligently, liability is usually limited to 150 euros. Many banks completely waive this liability. If you have blocked the card in good time, in the best case it won't get that far.
• Immediately report the loss to the local police after the ban. File a complaint against an unknown person, even if you see no chance of success.