Cancel delivery hero order - is that possible?

In most cases, canceling an order from Lieferheld is difficult or impossible. We summarize the options you have in this article.

Delivery hero: adjust the order instead of canceling it

Once you have ordered your meal, you cannot completely cancel the order. However, changes are still possible:

• If it is only the wrong pizza and pizza rolls are still missing, you can call the restaurant / delivery service directly.
• In the overview of all delivery services in your area, look for the phone number on Lieferheld.de and forward your change requests to the employee.
• Also declare your willingness to pay additional costs in cash upon delivery.

Cancel delivery hero order in case of problems

If the delivery service cannot deliver (for example, it has already closed), you can cancel the order. Please note: This is only possible if the order cannot be fulfilled.

• In this case, Lieferheld customer service will cancel your order. You can reach him on 0800 100 39 29 (free of charge) and in live chat.
• If you have any problems, you can also cancel your PayPal payment - provided you have processed the order via PayPal.

In the next article you will find more information about PayPal.