Login problems with GMX: the 3 best solutions

GMX sometimes has problems with login, especially since the gradual switch to the new design. This can have several causes - we will show you solutions for the most common errors.

Login problems with GMX: Check your browser settings

If you log in to GMX via your browser, incorrect settings or incompatibility can cause login problems.

1. Accept cookies: GMX requires that you log in at least while using it. In Firefox you can allow the creation of a chronicle under Settings - Data protection & security .
2. Turn off JavaScript: Older versions of the Opera browser are not compatible with the new GMX design. Deactivating JavaScript has proven to be helpful here. To do this, press F12 and remove the tick from Enable JavaScript .
3. Browser update: With newer browser versions, login and display of the GMX page usually work without any problems. If necessary, install the latest version of your preferred browser - the latest versions of the most common browsers can be found in our download area for browsers.

Fix GMX login problems with new IP

Sometimes a GMX login does not work because the wrong password has been entered too often. Then the login for the computer is blocked. The login continues to work with a different IP. There are two very simple ways to change your IP:

1. Unplug your router for a few seconds. When you plug it in again, the modem dials your provider again and you are assigned a new IP.
2. If you can't get to the modem or prefer to change the IP conveniently from your computer, the small tool Router Reconnect will help you.

Edit the settings of the email client

If you call up your e-mails via a client software such as Microsoft Outlook, login problems with GMX can occur despite the automatic connection. Unfortunately, the following tip only helps preventively:

• In the client software settings, enter your customer number as the user name instead of your email address. This can be viewed after logging in to GMX under My Account .

Other causes of problems with GMX login

If none of the approaches solve your login problem, only the following unsatisfactory solution will probably help: wait. In many cases the problem lies with GMX and not with you and can therefore only be solved by the GMX technicians. This often happens within a few minutes. You can see whether there is a problem with GMX on the website allestault.de.

• You may have made a typing error when entering your GMX email address or password. Upper and lower case play an important role in the latter.
• Too often you should not enter your password incorrectly. Then the account will be blocked for this IP address. You will then have to restart your router to get a new IP address. You can then log in again.
• You save yourself the hassle of restarting the router if you use the "Forgot password" link at GMX at an early stage if you no longer remember your password.

Change GMX password - how it works

In our next practical tip, we will show you how to activate two-factor authentication at GMX.