Lovoo: Verification not possible - what to do?

In this practical tip, we explain what you can do if your account cannot be verified with the dating app "Lovoo".

How verification works at Lovoo

To verify your Lovoo account (available as an app for iOS and Android), you must write your username that you use at Lovoo on a piece of paper. In addition, you should write a code on the sheet that you will be shown.

• Then take a picture of yourself. Your face and the sheet with the specified information should be clearly visible in the photo.
• Then send this photo via the app or in the browser so that the verification is carried out.

Verification at Lovoo not possible - you can do that

For the safety of users, the dating portal Lovoo requires verification so that your account can be used. If the verification does not work smoothly, you can do the following:

• A verification of your Lovoo account is only possible after you have confirmed your email address. Look for the corresponding message in your inbox and confirm your email address.
• If you have problems with verification via the Lovoo app, try the website in the browser.
• Check the photo taken to ensure that the username and code are spelled correctly and that your face is clearly visible.
• Transmission can of course also be a problem with verification. Your internet connection may be faulty or the Lovoo down server. So try again later.
• If you have ruled out all sources of error and it is still not possible to verify your account, it is best to contact Lovoo support with your request.

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Also read what you can do if the login to Lovoo does not work.