M-net malfunction - you can do that

If there is a problem with M-net, your Internet or telephone connection often does not work properly. On this page we show what you can do in such a case.

M-net reports a malfunction

On the evening of September 20, 2017, M-net reported a malfunction on Facebook.

• There is currently a "major failure in the FTTB (fiber to the house, supply via MDU) area".
• The technology has already been informed and is working on it.
• The work can continue all day of September 21st. A timely assessment of when the problems will be resolved cannot yet be made.

Malfunction at M-net: tips and information

• If your internet doesn't work, you should first restart your router and check your hardware.
• Try to connect to the Internet with different devices and at best via WLAN and cable.
• If an internet connection is not possible on all devices or your telephones are not working, there is usually a malfunction at M-net. You can use the website allestault.de to check whether other customers are currently experiencing problems.
• If there is a problem on the part of M-net, it usually only helps to wait. In the event of longer faults, we recommend that you contact M-net customer service.

Next, read how to change your bank details at M-net.