Reminder by email - is that legally permissible
If you have received a reminder by e-mail, you should first remain calm. In this practical tip, we will tell you what is legally permissible.
Receive a reminder by email - all information
A reminder is the legal basis if you are in arrears with your payments. According to the law, it does not matter how the reminder is sent.
- Therefore, a request for payment can be made verbally, in writing and by fax or by email. However, it is difficult to prove delivery with an email. The debtor can claim that he did not receive the email.
- Criminals have also discovered this trick and send deceptively real reminders by email. However, do not click on a link in the mail right away, as this can lead you to a fake page. The so-called phishing gives the fraudsters access to your data. Viruses can also lurk in the attachment.
- If you should receive a reminder by email and are unsure, take a look at the customer account or contact support. How to check whether you have received a legitimate reminder.
- Important: Open the customer account or customer service via a Google search. Do not open any links from the mail.
- Conclusion: reminders by email are no longer uncommon. However, large companies still send reminders by post. If a credible reminder is sent by email, check the authenticity beforehand.
Find out in our next practical tip what you should pay attention to when writing reminders.