Media Markt: How to exchange articles successfully
Media Markt takes back any product within 14 days - according to the passage on the in-house website "without ifs and buts". The exchange can take place both in the online shop and in a branch on site.
Exchange in the Media Markt branch
Although not legally required, Media Markt - according to its own statements on the company's website - exchanges every product in its stores within 14 days without giving any reason.
- Place the product you want to exchange in the original packaging. Also take a receipt with you about the date of purchase - ideally the receipt or a bank statement.
- Look for the service counter in the entrance area of your Media Markt store. It does not have to be the same store where you purchased the product.
- The service staff will take care of your concerns: As a rule, they will sign an exchange certificate and take your product to an employee in the relevant department who will issue a refund.
Exchange of items from the Media Markt online shop
The exchange is even easier in the Media Markt online shop:
- Log in to the Media Markt homepage. You will be redirected to your personal page »My customer account«.
- Click on "My orders" in the "Orders" area.
- Select the item you want to exchange and click on "Return item". If necessary, enter the number of products or a reason for the return.
- A return slip and a prepaid address label are generated automatically. Print this out.
- You can return the item to be exchanged in the original packaging or in a suitable box. Put the return slip in the packaging, stick it in and then the address label is clearly visible on the top of the package.
Articles from the Media Markt online shop can also be easily exchanged in any Media Markt branch. If the item you want to exchange is too big or too heavy for you, you can arrange for a quick call to a Media Markt branch. In this article you can read how to reach the service hotline.